After placing your order, your delivery specialist will contact you to confirm your specifications and submit it to the factory. Log into your FOIL account to follow along as your FOIL is built and shipped.

Before we produce your new FOIL, we require that the balance be paid in full, either personally or by way of guarantee from a financing institution.

Final payment is accepted via:
Credit Card
Wire transfer
Affirm Financing

After you customize your board, your delivery specialist will reach out to confirm your order. Think of them as your “go to” person for all things FOIL. They'll be there to answer questions, make customization requests, and help you navigate the process of submitting your order to the factory. You can find their contact information on your account page.

It may be necessary to obtain a license or permit to use your FOIL in certain states, countries, or jurisdictions. Please check local regulations before riding.

If you are a first-time FOIL purchaser, you will have up to 7 days from your delivery date to try your Foil at home. If you wish to return your order, you must return it in like-new condition, and you will receive a free pickup and full refund.

Delivery timing varies by model, location and current production availability. Ask your delivery specialist for an estimated delivery date.

All Foil shipments worldwide are conducted by UPS. For deliveries in the United States, you can expect your Foil to arrive within five business days after shipping. For deliveries outside the United States, you can expect your Foil to arrive in ten.

We ship worldwide with limited exceptions.

If you are a first-time FOIL purchaser, you will have up to 7 days from your delivery date to try your Foil at home. If you wish to return your order, you must return it in like-new condition, and you will receive a free pickup and full refund. Your Foil cannot be returned after 7 days. If your FOIL is dented, scratched, or damaged a restocking fee of up to the full value of the board may apply.

Every Foil comes with one year of hardware repair coverage through its limited warranty. You can choose to extend your warranty with FoilCare or protect it from accidental damage with FoilCare+. You can learn more about warranties here.

All repairs are conducted by Foil. If your Foil is in need of repair please contact technical support at +1-442-233-3645 (Monday through Friday 9am-5pm CT).

Absolutely. Please shoot us an email to sup@getfoil.com explaining what you need and we'll get back to you with a quote. Please be sure to include your HIN Number in your message.